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Emmette C's avatar

"Put yourself in their shoes

Seek to understand their why

Preempt their concerns

Document everything"

Very practical approach. Thank you for being so insightful and intelligent and caring. I learn a lot.

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Diana Stepner's avatar

You are very welcome! I appreciate you sharing the elements that resonated with you.

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Supritam Sen's avatar

Great insights!

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Diana Stepner's avatar

Thank you! I've thrilled the post resonated with you!

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